Terms and Conditions

General

This online store is owned and operated by Sareka Oy.

Sareka Oy ,VAT ID: FI 08126812

Address: Vinkakatu 13, 15700 Lahti, FINLAND

Tel: +358 3 7810 877

e-mail: sareka@pp.phnet.fi

We reserve the right to make changes to our webshop and these Terms and Conditions at any time by posting on this website, without any other notice. By accessing or using any part of the site, you agree to be bound by these terms and conditions.

Ordering Products
Order confirmation will be sent by e-mail once an order is successfully placed. Please ensure that your mobile number and the email address you provide are correct and your mailbox is in proper working order. If you find the order details incorrect, please contact us by e-mail immediately by replying to the order confirmation email.

Prices

All displayed prices include VAT (in Finland 24%). Prices are shown in euros (EUR).

We reserve the right to change the prices without prior notice. When ordering inside the EU, your price is shown directly on each product page. When ordering to a country outside the EU or you are wholesaler, you will see your final prices (VAT excl) after choosing your country as you fill in your delivery address.

Outside EU customs clearance, product-specific duties and charges are the responsibility of the customer.

Delivery outside EU

If you want to make an order outside of EU countries, please contact us. The customs formalities may require additional information.

Delivery Times

If the products that you order are in stock, the estimated delivery time is 3–8 business days in Europe and 5-10 business days in rest of the world. We reserve the right to cancel a transaction if the item you have ordered is not available.

Delivery Methods

We ship using PostNord’s and Posti's (Finnish National Post Service) delivery methods. Posti's partner couriers and/or carriers may vary in different countries.

The delivery costs are visible in the webshop’s check out .

Lost or Undelivered Items and Transport Damages

You are able to track your order via the link in e-mail. If a parcel does not arrive at all please contact sareka@pp.phnet.fi for further information.

Despite the careful packing, sometimes there might happen damage during the transport. If the product is damaged during transportation, please send us an image of the package and the damaged product by e-mail to sareka@pp.phnet.fi

If the ordered product is not in stock at the time of ordering, we will deliver it free of charge after the main order. We will inform the exact delivery time, when we receive information from the manufacturer.

Returns and Exchanges

We would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchase. Please check delivery immediately after receipt. In the unlikely event that your purchase is faulty or damaged please contact us as soon as possible and no later than within 14 days (consumers) or 7 days (wholesalers) to arrange a partial/full refund.

Please note that an item will only be accepted for a refund or an exchange under the following conditions:

The item is unused, unworn and in brand new condition with packaging intact and the original labels attached. The item must be returned within 14 days of the receipt date.

Returns to be sent to:

Sareka Oy, Vinkakatu 13, 15700 LAHTI FINLAND

The customer covers the cost of postage when returning items from outside of Finland. The customer may choose the form of delivery themselves.

Payment Methods

We accept payments through PayPal and credit cards (MasterCard, Visa, Visa Electron). Orders will be dispatched once payment confirmation has been received.

The credit card payment service is offered by Checkout Finland Oy (Company VAT number FI 21966066) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. Checkout Finland Oy is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Checkout Finland Oy will show as the recipient of the payment.

If you are a wholesaler, you can choose the invoice (recommended) as the method of payment. We ask you to provide invoice number or bank reference when making payment. If there is a late / non-payment, you will be charged an interest rate of 13% + any collection costs incurred.

Vat, Taxes and Duties

Our store is based in Finland. If you are ordering outside the EU, please note that the order total does not include duties, taxes and other fees as these are to be paid by the recipient. Please contact your local customs office for more information.

Copyrights

All content included on this website, such as text, graphics, logos, button icons and images is the property of Sareka Oy. All the content on this website is protected by international copyright laws.

Questions about the Terms and conditions should be sent to us at sareka@pp.phnet.fi